Skip to content
Sky

Help & Support

Set up your Sky wireless router

  • This set up process is for Sky Broadband Unlimited, Everyday Lite and Connect customers.
    Sky Fibre Unlimited customers should read our instructions on how to set up your Sky wireless router (fibre). 

    To find out how to set up your Sky wireless router, use the set up CD that came with your router, watch the instructional video or follow the step-by-step guide at the bottom of this page. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.

    To set up the Sky wireless router, you'll need the cables we sent in your pack and microfilters for each telephone socket in use in your home. It’s also important to fit microfilters to the sockets connected to your set top boxes. Microfilters are very important, as they stop your broadband signal interrupting other devices that plug into your phone line, like telephones or your Sky box.
     

    Microfilters

    Although only small, Microfilters have a big part to play in the correct set up of broadband within the home. Connecting one of them to every telephone socket you use will help to ensure that your broadband runs as fast as possible.

    Read through our Microfilters and Splitters help guide on how to connect these in your home.

    You can download our PDF wireless router set up guide so you can follow the instructions on your computer when you're not connected to the internet. You could also save the PDF to a memory stick and read the instructions on your home computer while you're setting up the connection.

    How to set up a wireless connection

    Once you have completed the above set up, plugged in your router and attached microfilters to your telephone points, you can then set up a wireless connection. You need to make sure you are following the correct instructions for the type of router you have.

    If your Sky wireless router has a WPS button on the side like the image below and you would like to set up a wireless connection, use the following link for instructions.

    Set up a wireless connection with your Sky wireless N router

    wps-button

      











     

     

    If you have a different type of router, use the following link to set up your wireless connection
    Setting up a wireless connection with Sky Broadband

    If you want to set up a connection using wires, please read our instructions on
    how to set up a wired connection with Sky Broadband.
     

  • Don't have Adobe Flash?

    If you don’t have Adobe Flash Player, or are using an Apple product such as an iPad or iPhone use the link below. 

       

        

    Download the Adobe Flash 10 Player to enjoy richer content.

    Play video as mpeg4

  • Check that your line has been activated

     

    Your Sky Broadband letterYou should have received a letter from Sky with your broadband activation date on it. If you are trying to connect to the internet before the date on the letter, you will not be able to get online. It’s also important to remember that your line could be activated up to midnight on the date of the letter, so it’s advisable to wait until the day after the activation date before you try to connect to the internet. You can also check your line status online - have a read of our help guide, How do I know when my Sky Broadband has gone live?   


    Make sure you have the right equipment

     

    Sky Wireless Router and setup kitOnce you've confirmed that your line has been activated, it's time to delve into your Sky Wireless Router and setup kit to check that you've got the following bits:

    • A Sky Wireless Router (the black box)
    • A vertical stand for the router
    • A yellow (Ethernet) cable
    • A grey cable
    • A power cord adapter
    • Microfilters
    • A card with your wireless network settings
    • A Get Set CD-ROM containing the software you need to set up
      Sky Broadband, a useful offline help guide and security software

    Prepare your computer

     

    Setting up system preferencesMost modern computers have the minimum specifications for using Sky Broadband. If you need to check the basic requirements, read our article, Sky Broadband compatibility.

    Before you start installing Sky Broadband, close any open applications and switch off any firewalls and antivirus software you may have running in the background. You'll need administrator rights to install new software on your computer.

    Windows users
    Check that you have administrator rights by right-clicking the Start icon. If you see the options Open All Users and Explore All Users in the menu that appears, you have administrator rights.

    Mac users
    The first user account created with the Mac operating system has administrative privileges, so if you were the first person to use your Mac then you probably have the rights you need to set up Sky Broadband and install software.

    You can check this by activating the Apple icon on the top toolbar and selecting System Preferences from the menu. In the System Preferences menu, select Accounts in the System section.  If you have administrative rights, you will see the word Admin below your user name. If your user account is labelled Standard, you do not have administrative rights and will need to use a user name and password of a user who does.
     


    Stand your router upright

     

    Your Sky Wireless Router standWe've provided a stand for setting your Sky Wireless Router in an upright position. This will improve ventilation around the router, which is aimed at making it last longer and being more reliable. If you prefer to lay the router down flat, please ensure that you place it on a hard surface.


    Clear your telephone master socket

    Master socketUnplug your phone and any other device connected to your socket and insert a microfilter. Your master socket should look like the one pictured and will be the main phone point in your home.


    Connect your microfilter

    primary-microfilterMicrofilters stop broadband signals interfering with other items that plug into your phone line, such as a Sky Box. The microfilters are the small white boxes with a phone lead or connector on them in your Sky Broadband box.

    Unplug the cable from the telephone socket, insert a microfilter, then insert the cable into the slot on the microfilter marked phone.

    It's vital that a microfilter is the first thing plugged into each telephone socket - no other connectors, splitters or devices should be directly connected to a telephone socket - every one should be connected via a microfilter.


    Connect your telephone

    Check your phone dial toneThis microfilter will also be used by your Sky Broadband connection. Pick up the phone and you should hear the dial tone, confirming that the connection has been made securely.


    Connect the Sky wireless router to the microfilter

    Broadband socketPlug one end of the grey cable into the broadband socket on the back of your Sky Wireless Router. This socket may be grey, or black and labelled ADSL.

    Plug the other end of the grey cable into the microfilter socket marked modem or showing an internet symbol.The grey cable is long enough to allow you to choose where to place your Sky Wireless Router, which doesn't have to be right next to the master socket.

    Your telephone and wireless router should both be connected to the master socket, via the microfilter.


    Connect the ethernet cable

    LAN portsThere are two yellow ports on the back of your Sky Wireless Router (as shown). Put one end of your yellow Ethernet cable into the yellow port nearest the reset button and power switch.

    Now, plug the other end of the yellow Ethernet cable into your computer's Ethernet port. This will often be on the side of a laptop or on the back of your desktop computer.
     


    Connect to the mains power

    Connect to mains powerInsert the black power cord into your Sky Wireless Router. Connect the power cord’s plug into an available wall socket and turn on the mains power.


    Connect to the internet wirelessly

    Now you've set up your Sky Wireless Router, you're all set to go online wirelessly. Please follow the instructions in our help guide, Set up your Sky Broadband wireless connection .



  • Yes     No

    Please select a choice from above

      Submit

    To help us improve our service, please let us know whether you found the answer to your question, or successfully resolved your issue, using this article.

    Thank you for your feedback.

    Need more assistance?

    If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us . 

    Would you like further help?

    Or Contact Us

    UK
    Ireland