The easiest way to check when your Sky Broadband line will be activated is by using our online
Order
Tracking service.
On the
My
Sky homepage, enter your Sky iD username and password in the
Sign in with your Sky iD section. If you don't have a Sky iD, you can create one
by selecting
Sign up
now.
Once you've signed in, look for the
My Account section in the top navigation bar. Choose the
Order Tracking link on the left of the page to see the status of your order,
including your Sky Broadband line activation date, if it's available.
If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be
completed, you can also access Order Tracking using your Sky remote control. Press
interactive on your Sky remote control and select
Sky Active, then choose
My Account & Help. Here, you can view your statements, track your orders and
manage your account via your TV.
If you provided us with your mobile or landline telephone number and gave us permission to
call you when you ordered Sky Broadband, we may send you a text message to let you know when your
line's been activated.
Please note that your line activation date may not be the same day as when the engineer
visits to install Sky TV, or the day your Sky Broadband router arrives in the post.
