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Problems signing in to your Sky Email account

  • If you're having problems signing in to your Sky Email acoount, have a read of our helpful hints below.

    • Password/Username Reminders

      For password/username reminders visit our help page

    • Restore Default Browser Settings for Internet Explorer 7

      • Open Internet Explorer and select on Tools and then Internet Options.
      • In the General tab under Browsing History select Delete.
      • Select Security tab, followed by Internet and make sure the security level is set to the default level.
      • Select Privacy tab and make sure the security level is set to the default level.
      • Select Connections tab and remove any connections from the Dial-up and Virtual Private Network settings box that you do not need.
      • Ensure Never dial a connection is selected.
      • Select LAN settings making sure Use automatic configuration script and Use a proxy server for your LAN are both unchecked, and select OK.
      • Select the Advanced tab followed by Restore Defaults. Select Apply followed by OK.

    • Restore Default Browser Settings for Safari

      • Open Safari and select on the Safari menu (top left hand side).
      • From the drop down list select reset. When the Reset Safari window opens you will be able to select the items they want to delete.

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