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Using POP3 or IMAP with Sky Email

  • You can set up Sky Email using either POP3 (Post Office Protocol) or IMAP (Internet Message Access Protocol) to download messages and view them on your computer using an email program such as Microsoft Outlook.

    • What's the difference between POP3 and IMAP?

      If you're trying to decide between using POP3 and using IMAP, the comparison below may help, although it depends on which device you’re looking to use Sky Email on.

      • POP3 downloads messages and stores them locally on your computer. IMAP stores messages on the server.
      • POP3 deletes messages from the server after downloading them on your computer freeing up storage space whereas IMAP leaves them on the server unless you delete them.
      • IMAP can download messages into specified folders whereas POP3 will download them into the main inbox.

      POP3 is a good choice if you're going to access Sky Email using a desktop application like Outlook, mainly from the same computer. If you want to access Sky Email from multiple devices and locations, you may prefer to use IMAP.

    • Enable POP3/IMAP on your Sky Email account

      1. Log into your Sky Email account.
      2. Click Settings at the top of any Sky Email page.
      3. Click Forwarding and POP/IMAP tab in the orange Mail settings box.
      4. Depending on the protocol you have decided upon, select either Enable POP or Enable IMAP.
      5. Select Save Changes.

      If you see a Google confirmation or notification page after saving your changes, don't attempt to log in to Gmail. Next time you sign in to your Sky Email account any changes you’ve made will have been applied.

    • Configure your email program or wireless device to download Sky Email messages

      To learn how to configure the settings of your preferred email tool, select the relevant link in the list below:

      POP3 only email programs:

      IMAP only email programs:

      Read the article below if you use an email program that isn't listed above to find the settings:

    • I'm having POP problems because 'port 25 is blocked'

      If your ISP blocks access to port 25, then you need to configure your mail server to use a non-standard port instead.Please refer to the instructions for your chosen email program to do this.

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