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Introduction to Sky Email

  • Sky Email lets you read and send emails by signing into sky.com from home, work, school or even an internet café while on holiday. You can read messages from up to five non-Sky Email accounts with Mail Fetcher and use Google search technology to keep track of all your emails.
     

    Here are some of the great features that are included in Sky Email, which is free of charge to all Sky Broadband customers:
     

    • 10 @sky.com email addresses
    • Use Chat without leaving Sky Email
    • Spam filtering to keep junk out of your mailbox
    • Massive (10GB) storage space
    • Conversations view with labels, filters, and stars to help you organise your mailbox.
       

    You can access your emails and send new messages by signing into your email account via the Sky.com website. You’ll be able to access your emails, whenever you can get online, anywhere in the world.

    Alternatively, you can use a dedicated email program downloaded on your computer, like Microsoft Outlook Express. However, with this method, you won’t be able to sign in from every internet-enabled computer and you will be responsible for backing up your own emails. To find out which method is best for you, please choose one of the options below.

    • Accessing Sky Email via the Sky.com website

      This is our recommended way of using Sky Email. By visiting www.Sky.com to read and send emails, you get massive storage space (10GB), so you can archive, rather than delete your old emails. You’l l be able to find your old emails by using our simple search function. When you use Sky Email via the Sky website you’ll also be able to other great Sky services like instant messaging (chat), calendar and photos all in one place.

      Signing in to Sky Email via the Sky website

      • Go to sky.com/tools
      • Enter your My Sky username and password in the login box and select  Sign In Now.
      • You'll see your Inbox and icons linking to your Calendar, Chat and Photos.
      • Enjoy using Sky Email

    • Using Sky Email with a dedicated email program

      You can use a dedicated email program, like Microsoft Outlook Express, to read and send Sky Email messages. This method stores all your emails on your personal computer, using space on your hard disk. You can still sign in to the sky.com website on any computer to view your emails.

      However, you will only be able to access new emails as your older emails will be stored on your personal computer. Using this method, it’s advisable to regularly back-up your old emails in case your computer crashes and your emails are lost.  Before you can use your email program with Sky Email, you will need to set up the way your computer and email program communicates with Sky Email.

      You will need to enable either POP or IMAP within your Sky Email account.
       

      Set up your email programme with Sky Email

    • Should I choose Webmail, POP3 or IMAP?

      You can also choose to download a desktop email program like Microsoft Outlook Express. In this case you will have to choose how your computer and email program communicates with Sky Email.

      This is done by setting-up your email program for IMAP or POP3. Below we explain the difference between IMAP and POP3 for your desktop email program, and how that choice affects your Sky.com webmail usage at other locations.

    • About POP3 for Sky Email

      If you only ever intend to check your email from one computer, consider configuring your e-mail program for POP3. With POP3, messages are downloaded from the Sky Email server without leaving a copy behind. So if you later sign-in to Sky.com webmail from a different computer, you’ll only see new messages, but not the older emails that were previously downloaded.

    • About IMAP for Sky Email

      IMAP stores messages on the Sky mail server, even after you've accessed your e-mail from your home computer. This means you can access all your emails, old and new, switching between many different computers.

      The only time that a message is removed is when you delete it from the Sky Email server. For this reason IMAP email takes up more of your 10GB Sky Email storage quota. In contrast, POP3 email, once downloaded, will free up storage space. So if you only use a single computer to access your mail,  POP3 may be a better alternative to IMAP.

      IMAP clients aren't always designed to handle a huge amount of email. If you have thousands of messages in your Sky Email account, we recommend that your regularly deleted your unwanted emails.

    • Still not sure?

      If you are still not sure, and you want a quick and simple solution, just sign in to Sky.com webmail (go to the first link above). This will get you started and give you time to consider and try out the other options that come with the Sky Email service.


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