If you find you're having problems accessing your emails since upgrading to Internet Explorer 9
(IE9), please follow the steps below to fix this issue.
There are two ways to view Sky Email within Internet Explorer 9. For one method,
Compatibility View settings for Sky.com can be switched on. For the other way, Compatibility View
settings for Sky.com can be switched off:
1. Open Internet Explorer.
2. Select
Tools (top right of the page).
3. Then select
Compatibility View settings,
4. In the
Add This Website box type in Sky.com, then select
add.
5. Make sure
Include updated website lists from Microsoft and
Display Intranet sites in Compatibility View boxes are selected (from the tick
boxes at the bottom of the
Compatibility View settings box).
6. Select
close.
You should now be able to access Sky Webmail. If this does not help, turn the
Compatibility View Settings off with the similar steps:
4. In the Websites you’ve added to
Compatibility View box select Sky.com, then select
Remove (see image below).
5. Make sure
Include updated website lists from Microsoft and
Display Intranet sites in
Compatibility View boxes are selected (from the tick boxes at the bottom of the
Compatibility View settings box).
6. Select close.
You should now be able to access Sky Webmail.
It is also important to remember that to upgrade to IE9, you will need Windows 7 or Vista as
your operating system. Windows XP is incompatible with IE9.
