The Access Line or Connection speed is the speed of your Broadband connection between the local
telephone exchange and the Sky wireless router - this is the speed that Sky Broadband is able to
provide into your home rather than the actual speeds that you experience when using the internet.
When you purchase Sky Broadband, we will provide you with an Estimated Access Line Speed
(Connection/Download) that your line can support and confirm this by letter. You can also view your
speed estimate by signing in to
My Sky and selecting
My Broadband.
To check the Actual Access Line Speed of your broadband connection, open a web browser window
(e.g. Internet Explorer), enter
192.168.0.1 in the address bar, and press
Return. In the login box, enter the username
admin and the password
sky. You will then see a screen which shows your Sky Broadband Access Line
(Connection) speeds.
Find your throughput speed
The Throughput Speed is the actual speed that you experience when using your broadband
connection.
The speed you will actually experience when using the internet can be anything up to the
maximum speeds offered by your Sky Broadband product. There are different types of speeds for
broadband. Please read our
Glossary
of Sky Broadband speeds for more information.
You can check your Throughput Speed by using one of the speed checkers that are available on
the internet. To do this, you can either search for one by using our search box on
sky.com or by using any other
search engine.
Ofcom Code of Practice
Making sure that we set an accurate expectation with our customers around broadband speeds is
a key element of the Ofcom Code of Practice. The full
Code of Practice
is available on
Ofcom's website,
or you can read the full Code Of Practice: Broadband Speeds by downloading our PDF of this
document (requires Adobe Reader or similar).
