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Have you tried a different wireless channel?

  • Using the same wireless channel as your neighbours can slow your connection or cause it to drop. Try changing the channel your router uses to fix this problem.


    How to change the channel of your router

     
    1. First connect your computer to your Sky wireless router using the yellow Ethernet cable.
    2. Open your web browser, type 192.168.0.1 in the address bar and press Enter.
    3. In the login box, enter the username admin and the password sky.
    4. Select Wireless Settings from the menu.
    5. Go to the Channel drop-down menu and select the Auto mode.
    6. Click Apply and a channel will be automatically selected.
    7. Turn your router off and then back on again.
    8. If this doesn't improve the signal strength, change it to a different channel number. The recommended channels are 1, 6 or 11.
    9. Once again, turn your router off and then back on again to check for improvements.
    10. Try each of the three numbers to see which gives you the best signal. The best option for you will depend on which channels your neighbours are using.
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