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Sky Broadband

Help with common internet issues, including problems getting online and accessing websites, tips on getting the fastest possible download speeds from your Sky Broadband product and security advice that will keep your computer and your family safe while you enjoy the internet.

! Check our broadband connection checklist
! Stop your Sky Email account from being deleted

Set up

Set up Sky Broadband with wires, a wireless connection or through your games console in a few simple steps.

Set up Sky Broadband
Microfilters and Splitters help guide

Microfilters have a big part to play in the correct set up of broadband within the home.

Read our help guide
Email and tools

Resolve Sky Email issues with Outlook, handheld devices or webmail by changing your settings.

Email and tools

Connection problems

If you cannot connect or your wireless connection drops intermittently, try this section to fix the problem.

Connection problems
Broadband speeds

Find out what affects your download and upload speeds and what you can do to increase your broadband speed.

Broadband speeds
Website problems

If you are connected to the internet but cannot access certain sites, you can find a solution in this section.

Website problems

WiFi from The Cloud

Find out what you get with
WiFi from The Cloud, how to get connected and where your nearest Cloud WiFi Hotspots are.

WiFi Hotspots from The Cloud
Sky Security Centre

Help and advice with all your internet security issues and advice on keeping your family, computer and information safe.

Sky Security Centre

Self Service

Useful Links