At Sky, we appreciate things are tough right now, the cost of living is continuing to increase and your household bills may be going up. As a result, we’d like to give our customers peace of mind by freezing your current Sky subscription until 31st August 2012. You should have received a personalised notification letter about this already, by post, email or in the July issue of your Sky Magazine. The notification explains the price freeze, the changes to our basic Packs and when the changes took place.
We’ve been listening to what our customers have to say, and as a result have made our TV Packs a lot more straightforward. We have simplified our basic channels into two pack options: Sky Entertainment and Sky Entertainment Extra. Many customers are already on these Packs and will continue to enjoy a great line up of our best content, otherwise you will be moving to the nearest Pack. Don’t worry; you can be assured that you will still be able to enjoy all the great content that you do now, including top channels that you may not have received previously. If customers are being moved to Sky Entertainment Extra, they can enjoy channels such as Discovery, Disney, ESPN Classic and our latest channel; Sky Atlantic, plus lots more for no extra cost. And remember, the changes we are making to our basic Packs do not impact our Sky premium channels. So if you currently have Sky Movies or Sky Sports, these will remain the same.
There are simply two new Packs,
Sky
Entertainment and
Sky
Entertainment Extra. If you would like further information about which channels
will be available in your Pack, please see "Introducing our brand new Sky TV Packs" in our
Enjoy More page. Please note that if you are thinking about upgrading to any of
our Sky premium channels, you may also want to see the new pricing for our Movies Pack or Sports
Pack, which can be found in the "Our premium channel prices" section.
To find out which of the new Packs you moved to, please see the notification letter or email that you were sent recently. This tells you which of the new Packs you moved to on the 1st of September. Don’t worry; you don’t need to do anything as this change happened automatically.
If you joined Sky on or before 31st August, your current Sky subscription will stay the same for at least the next 12 months. Price freeze excludes any offers, call rates, administrative changes, VAT changes and if you change your package.
Sky Go: There’s now a brand new way to watch Sky. With Sky Go, you can enjoy Sky TV on your mobile or laptop anywhere in the UK, wherever you have a 3G or broadband connection. And the best news is that we’re giving it to you free as part of your Sky TV package. To find out more and to sign-up to use this service today, visit sky.com/skygo
Enjoy a world of TV on demand: Sky Broadband Unlimited customers with a compatible Sky+HD box, can now enjoy our TV on demand service Sky Anytime+ at no extra monthly cost. Depending on your TV and broadband package, it lets you choose from a range of hundreds of great movies, entertainment shows and much more. And it’s all ready to watch whenever you are. To find out more, go to sky.com/tellmemore.
HD TV: If you enjoy watching Sky in stunning high definition, then there’s good
news, as the price you currently pay for HD TV will now cover your whole home. So from 1st
September, any Sky+HD box that has a Multiroom subscription will now show stunning HD. If you
currently pay for an HD subscription on more than one Sky+HD or SkyHD box then you’ll be saving at
least £120 per year. You don’t have to do anything as we’ll make this change automatically.
We have decided to keep our award-winning Sky Broadband Unlimited at exactly the same price - from £7.50 a month and you can still continue to enjoy our Sky Broadband Everyday Lite package for free providing you live in a Sky Network area.
For those customers with Sky Line Rental, we will be making a small increase of £1 a month to £12.25. That’s still cheaper than BT’s standard monthly price of £13.90. Please note that as your statement is available 14 days before your payment is due, your new subscription price of £12.25 a month will appear from the 22nd of June onwards.
For future reference, you will be notified separately about any changes to Sky Broadband and Sky Talk pricing.
As of the 1st September 2011, we’ve grouped all our channels into two new packs; Sky Entertainment or Sky Entertainment Extra. Don’t worry, the channels you receive haven’t been affected and you may have even received some extra channels for no additional cost.
Some customers may see the name of their old package on their latest bill. If that is the case, we're in the process of updating your new Pack details on your bill to reflect this change. You don’t need to do anything as this update will happen automatically.
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