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How to change your payment method

  • Change payment methodWe no longer accept cheques or postal order payments, so if you currently pay your Sky bill at the Post Office or Bank, you can continue to do so, but we don't accept cheques or postal orders that are sent directly to us.

     

    It's easy to change your payment method online, go to our Choose payment method * page and enter the details of the account or card you wish to use.

     

    It's handy to know that if you ever change your bank or credit card, you can update your details at any time without even calling us. You'll need to sign in using your Sky iD, if you can't remember the username or password, follow the link and use the prompts on the sign in page for a reminder.

     

    You can pay your Sky bill in various ways, but we recommend setting up a regular direct debit payment. This'll ensure your bill is always paid on time. You'll see the direct debit agreement when you choose this option, please read it carefully before saving your changes. You can also pay your monthly subscription by regular debit or credit card payments, for an additional monthly charge of 50p/€0.75. 

    When you've updated your account, we'll send you a confirmation email and you can print a copy of your new setup.

     
    Did you know we have a free automated self service phone line on 08002 600 400 where you can:
     

    • Find out the balance on your account
    • Make a payment 
    • Set up or amend direct debit and credit card details on your account, find out more about changing your payment method in the link below.


    With this self service line, you won’t have to wait in a queue and the change to your account or subscription will be done in no time.

    It's also possible to manage your account using your Sky remote control. To get started, press interactive. Choose the following options from the menus that appear: Sky Active > My Sky account. You'll need to use your viewing card PIN** to access the service. In the meantime, check out our Help Forums.



    * Sign in required, if you don't have an account, you can follow the Sign up link to create one. If you've forgotten your sign in details, follow the link and use the prompts on the sign in page for a reminder.

    **Not your credit or debit card PIN. Follow the link to find your Sky viewing card PIN.

    • How to change your payment method using your Sky remote control

      1. Press interactive on your Sky remote control.
      2. Select Sky Active.
      3. Select My Sky Account.
      4. Select Manage My Account.
      5. When the welcome message appears, press select to continue
      6. Enter your viewing card PIN and press select to continue.
      7. Select Change payment details.
      8. Your current payment details will be displayed. Choose Direct Debit or credit card payments.
      9. If you choose direct debit, press i (the information button) to see the direct debit guarantee.
      10. Enter your new payment details, then press the blue button twice, to continue and confirm your changes.
      12. You will be asked to confirm that you can authorise a direct debit mandate and that you are the Sky account holder.
      13. Press select to complete the process.

    • Payment information for customers in the Republic of Ireland

      If you live in the Republic of Ireland and wish to change your payment method to direct debit, please call Sky customer services on 0818 719 819. Republic of Ireland customers may change their payment due date online, but we can only process payment method changes via the telephone.
       

       

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