You can upgrade your Sky package at any time simply using your Sky remote control. Anything you
do using this method will appear on your account as quickly as if you'd called Sky to upgrade. Make
sure that your viewing card is inserted in the correct slot in your Sky box, with the arrow
pointing forwards and the gold chip facing downwards.
Upgrade directly from the channel you want to watch
If you turn to a channel that is not part of your current Sky package, you'll see a message
giving you a number to call if you wish to upgrade, and you may also see an option to upgrade using
the
red button. You don't have to call us, your Sky box will identify the channel you
want to watch and you'll see details of the TV Pack in which this channel is included on your TV
screen. Just follow the instructions to add this pack or channel to your Sky TV
subscription.
Upgrade from the Sky Active menu
You don't need a red button prompt to upgrade, you can simply access your account using your Sky
remote.
- Press
interactive on your Sky remote control.
- From the interactive menu,
press 1 for Sky Active.
- From the Sky Active menu, use the
up/down arrows to find your upgrade option
-
Sky Kit to upgrade your TV hardware and get multiroom
-
TV Packs to find out about adding channels
-
Ways to watch to get HD, 3D and Anytime+
-
Sky Broadband and Talk – to get information about Broadband and Talk
- With your choice highlighted, press
select and follow the on screen instructions to place your order. You may need
your viewing card PIN and bank or credit card details.
Please note that your Sky box needs to be connected to a working telephone line to
use this service.
When will my new channels be available?
The signal to your viewing card can take 10-24 hours to be received, so your new channels may
not be available immediately. After changing your package you'll be unable to remove items for 31
days. If your upgrade is delayed, you can
speed up your package upgrade.
