If your Sky box is not connected to a working telephone line, you will not be able to order Box
Office events using your remote control. You can order some major sport pay per view events
online. See the next FAQ for information on how to do this.
For Sky Movies Box Office events you can still order by calling Sky on 08442 410 888. If you
book a movie or event over the telephone, rather than using your Sky remote, this incurs a £1
administration charge, billed automatically along with your next month's subscription.
Booking a pay per view event online means you can have the peace of mind of booking the event
well in advance. When you book Box Office events using your remote control, this can only be done
seven days in advance.
Please remember that if you’re booking at the last minute, booking online and booking through
the box are the best ways to order major pay per view sports events as the contact centres may be
very busy.
To purchase a Box Office event online you will need a Sky iD linked to your Sky account. Sky
iD is the single username and password that gives you access to the online world of Sky including
managing your account online and watching Sky TV on your computer. You can register and sign in to
Sky iD on the
Box
Office order page.
After signing into Sky iD on the
Box
Office order page.
It’s that easy.
Please remember that if you book sports events online, a reminder is not added to your
planner and you will not be able to record the event.
Pay Per View recordings are automatically deleted from the planner 24 hours after you start
viewing them, even if you haven't watched the whole recording - the keep (blue button) function
will not work on Pay Per View recordings.
If you are using a SkyHD box or white Sky digibox and you don’t watch the programme at the
time you originally ordered it for, it will be removed from your planner. If the movie or sports
event is repeated in the schedule, however, you can still watch it. Supposing you booked a film
starting at 8pm on Tuesday, for example, but missed it. If you find another showing in your TV
Guide, your booking will be carried over. If the same film appears in the listings for Wednesday
night, for example, just select it normally and you will see a message telling you it’s already
ordered. Press
select to continue when prompted and a new reminder for the later showing will be
added to your planner.
If you booked a Sky Box Office event online or through the Sky Contact Centre, but don't
watch the event while it is live, you will still be able to access repeats of the event. Please
remember that this event will not go into your planner.
Charges for movies or events are automatically billed alongside your normal monthly subscription. If the change is made before 14 days of your payment due date, it will appear on your next bill.
If these charges are applied to your account within 14 days of your payment due date, these will appear on the bill after next and will show as owing from that month. You can sign in to My Sky to view your online bill at any time.
When you order Sky Box Office events, you may be asked for your viewing card PIN. If you cannot remember this, see our help guide:
If the programme's just starting, you can order and view right away. If there are multiple showings, you may be able to choose what time you watch the programme. If the programme's showing some time after you place your order, you can set a reminder to appear on your TV screen before the show starts (or a Sky+ recording if you booked using your remote control). If you are using a standard Sky box, make sure you don't miss the start, as if you watch any part of the event you will be charged for the whole programme or film.
Recording Sky Movies Box Office content is a bit like hiring a DVD - without leaving home! The programme is stored in your Planner for a fixed amount of time (usually 24 hours, but it can vary depending on the programme you've chosen) and then it's automatically deleted. You can watch a recorded programme as many times as you like within that period, just as if you'd rented a DVD or tape. To check how long you have left to watch a recording, highlight it in your Planner and press i (information). Stopping, pausing or re-starting content will not extend the time limits for viewing that content.
Also remember that if you have booked online, the programme will not appear in your planner, but you will be to watch all of the repeats of the programme.
If you make a mistake whilst booking a movie or event using your Sky remote control, press back up to go back a step. If you have completed your order using your Sky remote control, don't watch the event or delete it from your planner unviewed, and you will not be charged.
If you placed your order over the phone, call Sky Customer Services on 08442 414141 to cancel your order. We are unable to check whether Pay Per View programmes ordered over the telephone have been viewed or not, so you will be charged if you do not call us before the event is shown, even if you don't watch the movie or event. If you have booked a Sky Box Office event online, please use the same process to cancel your booking.
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
You can easily order the latest Sky Box Office sports events and movies and
by pressing
box office on your Sky remote. It is also possible to book some major Sky Box
Office sports events online.
