You'll receive a letter and a text message to confirm the activation date for your Sky broadband
service. Your router may arrive three to five working days after you've placed your order.
The easiest way to check on the whereabouts of your Sky Broadband Router is by using our
online
order tracking service.
On the My Sky homepage, sign in by entering your Sky iD username and password. If you don't
have a Sky iD, you can create one by selecting
Sign up.
Once you've signed in, look for the
My Account section in the top navigation bar and then choose the
Track Order section. Here you'll find details of your order.
If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be
completed, you can also access order tracking using your Sky remote control. Press
interactive on your Sky remote control and select
Sky Active, and then choose
My Account & Help. Here, you can view your statements, track your orders and
manage your account via your TV.
If you provided us with your mobile or landline telephone number and gave us permission to
call you when you ordered Sky Broadband, we may send you a text message to let you know when your
line's been activated.
Please note that your line activation date may not be the same day as when the engineer
visits to install Sky TV, or the day your Sky Broadband router arrives in the post. Your activation
date can be found on the letter you receive from Sky along with your Sky Broadband Router.
