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Help & Support

Change your subscription

  •  
  • Upgrading

    It's easy to add new boxes or channels to your Sky subscription, or add Sky Broadband and Talk. See the latest offers and use our straightforward and secure online and TV ordering service.

    How to upgrade

  • Tracking your order

    If you're joining Sky or adding products, you can track the progress of your order online. You can count down to set-up day, see any messages we need to give you and speed up your upgrade.

    Tracking your order

  • Cancel or downgrade

    If you're not happy with your Sky package, please tell us. We can talk about a suitable package or help you close your account. If you've left and want to come back, we can also help with that too.

    Cancel or downgrade

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